eBrainGo Delete Account

Effective date: July 2026 · Last updated: July 24, 2026

App: eBrainGo · Developer: eBrain Technology Group GmbH

You can delete your eBrainGo account and the personal data linked to it at any time, from inside the app or by email.

Delete from the app (recommended)

  1. Sign in to eBrainGo.
  2. Open the Account screen:
  • attendees: Menu tab → Account & Privacy;
  • exhibitors and front-desk staff: tap the person icon in the top corner of the home screen.
  1. Tap Delete account, read what will happen, then confirm with Delete account.

You are signed out immediately on every device and the app removes all data it stored on your phone. Deletion of your account on our servers runs in the background and usually completes within minutes; it never takes more than 30 days. If you are an exhibitor, leads you captured offline that have not synced yet are lost — the app shows you the count before you confirm.

Delete without the app

Email info@ebraingo.com from the email address on your account with the subject line "Delete my account". We may reply asking you to confirm the request from that address; this is how we verify it is really you. We process email requests within [[one month / 30 days]].

What is deleted

  • your account and profile, including your photo;
  • your event memberships, personal schedule and agenda invitations;
  • your posts, comments, likes and reactions;
  • your chat memberships, blocks and reports;
  • your push registrations, notification preferences, sessions and sign-in codes;
  • any data-export files we prepared for you;
  • your participant records are anonymised (name and contact fields removed);
  • all data the app stored on your phone (sign-in tokens, cached event data, offline leads, Alia conversations, consent records, calendar links).

What is kept, and why

  • Messages you sent in group and private chats remain visible to the other participants, attributed to "Deleted User", so their conversation history stays intact. The message text is retained for that purpose.
  • A one-way hash of your email address and the status of the deletion, as proof that we fulfilled your request. It cannot be turned back into your email address.
  • Security and audit logs, with your identity replaced by a generic deleted user, for up to 365 days.
  • Billing records of organisers, where the law requires us to keep them.
  • Data held by event organisers and exhibitors — participant lists in their own systems, and leads captured about you at a booth — is theirs, not ours, and is not removed by this request. Contact the organiser or exhibitor directly.

When we cannot delete automatically

  • Platform staff accounts cannot be deleted from the app. Email us and we will remove the account after the staff role has been transferred.
  • The only remaining member of an active organiser account must first transfer ownership of that organiser account or close it; the app tells you this and offers an "Email support" button.

After deletion

You can create a new account later with the same email address if an organiser enrols it again; it is not linked to the deleted account.

Questions: info@ebraingo.com · Privacy Policy: Privacy Policy